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Evaluation of Human Capital Management (HCM) processes and practices

Context

  • Engaged by the executive leadership team of a Global Technology Infrastructure & Managed IT Services provider to reshape the recruiting process
  • The goal was both to enhance the quantity and quality of hires and to streamline the process for practice leaders, alleviating their pain points and expediting candidate onboarding
  • Despite the practice leaders’ and recruitment team’s and dedicated efforts, communication gaps and bottlenecks impacted the hiring process.

Solution

  • A comprehensive and objective analysis of the recruitment lifecycle across strategy, processes and tools, and organization and service delivery
  • Mapping out every point of interaction through in-depth interviews and targeted research
  • A deep dive into industry best practices to identify actionable strategies for improvement, including the introduction of scalable recruitment resources to align with demand forecasts
  • The establishment of interview panels to accelerate hiring timelines, combined with a focus on the most critical roles and increased emphasis on career path development to build future leaders.

Results

  • Increased alignment between practice leaders and recruitment teams, leading to fewer candidate rejections and dropouts
  • A greater emphasis on hiring business-focused technical leaders who brought the ability to both manage and grow the business
  • Improved recruitment efficiency though elimination of communication gaps and bottlenecks, streamlining the overall process.