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Cross-Functional Team Effectiveness

Context

  • Engaged by the VP, R&D IT a Fortune 500 BioPharma as a facilitator to a cross-functional leadership team comprised of IT, manufacturing, data analytics, and regulatory affairs groups tasked with driving more efficient and effective approval processes
  • Two of the teams had seemingly conflicting objectives which had led to major friction and limited progress. One was focused on streamlining the process (efficiency) and accelerating approval timelines, another had the goal of collecting more and more frequent data to gain insight (effectiveness).

Solution

  • Individual meetings with every team to understand the driving forces behind their objectives
  • Establishing agreement on overall priorities for the group
  • Bringing the group back together to prioritize objectives and obtain consensus aligned with short-, medium-, and longer-term goals.

Results

  • A shared understanding of each team’s objectives and an appreciation of their value, helping to remove major obstacles to collaboration
  • A clearer decision-making framework for prioritizing objectives and taking action
  • Alignment of objectives, balancing efficiency and effectiveness, improving team performance and overall team health.